Questions & answers
If you have wondered it, someone at the kiosk has probably asked it before. Here is what we told them.
About the pier
What is Arcade Marigold?
A free social casino set on an imaginary British pier at golden hour. There are five casino-style games, all our own: Marigold Classic, Promenade Reels, The Big Wheel, a postcard scratch card called Wish You Were Here, and Deckchair Poker. You play them with Marigold Tokens, which are free.
Is this gambling?
No. Arcade Marigold does not offer real-money gambling or the chance to win real money or prizes. Nothing can be staked except free tokens, and those tokens have no cash value. That is why it is not a gambling service and does not need a Gambling Commission licence.
Why is it called Arcade Marigold?
The name borrows the old meaning of the word arcade: the covered walkway of arches at the head of a Victorian pier, where the lights were strung. The marigolds are for the flower beds along the prom. The games themselves are casino-style only: reels, a wheel, a scratch card and video poker.
Who runs it?
Arcade Marigold is operated by arcademarigold.com. The full address is on our About page, and you can write to us at hello@arcademarigold.com.
Tokens
How much does it cost to play?
Nothing at all. You start with 5,000 Marigold Tokens and can refill to 5,000 whenever you like, free of charge.
Can I buy more Marigold Tokens?
No. There are no in-app purchases on Arcade Marigold, no top-ups and no paid extras. Nobody here will ever ask for your card details.
Can I cash in, swap or send my tokens to someone?
No. Marigold Tokens have no cash value. They cannot be exchanged, transferred to another player, withdrawn or swapped for anything in the real world.
What happens if I run out?
Press Refill on any game and your balance goes straight back to 5,000 MT. There is no waiting time and no limit on how often you do it.
Do my tokens ever disappear?
They stay on your device until you clear your browser’s site data or press “Forget my settings” on the responsible play page. We may also reset balances when the games change. That takes nothing of value from anyone, because tokens have none.
Playing
Why do the games ask my age?
Arcade Marigold is for adults aged 18 and over. The first time you play on a device, the game asks you to confirm your age. If you tell us you are under 18, the games stay closed for that visit.
Are the results fair?
Every result is random, drawn by your browser’s built-in random number generator at the moment you play. There is no memory between rounds, no hot or cold streaks and no way for anyone to nudge an outcome.
Will playing here help me at a real casino?
No. Practice or success at social casino games does not imply future success at real-money gambling. The games here are made for entertainment and nothing more.
Which devices can I use?
Any recent browser on a phone, tablet or computer. The games work with a thumb as happily as with a mouse, and the scratch card can be scratched with either.
Do I need to download anything?
No. Everything runs in the web page. There is no app to install and no plug-in to add.
Privacy and help
What do you know about me?
Very little. There are no accounts, so we never learn your name or email address unless you write to us. Your balance and settings live on your device. Our hosting provider keeps short-lived security logs, and the details are in our Privacy policy.
How do I take a break?
Visit the responsible play page. You can set reminders, lock the games for an hour, a day or a week, reset your balance, or clear your stored balance and settings. A break, once set, stays on until it ends.
Where can I get help if gambling is a problem for me?
Call the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, or visit BeGambleAware, GamCare or Gambling Therapy, all linked at the foot of every page. GamStop lets you block yourself from UK gambling websites and apps.